Responsible Gaming at hi7
Your safety comes first. hi7 is committed to providing a secure, fair, and responsible gaming environment for all players in Bangladesh.
Our Commitment
Playing Responsibly Is Everyone's Right
At hi7, we firmly believe that gambling should always be an entertaining leisure activity — never a financial strategy or a way to escape problems. Our responsible gaming policy is built on transparency, player safety, and the freedom to set personal boundaries whenever you feel it is necessary.
hi7 strictly enforces a 21+ age policy. Players must be 21 years or older to register, deposit, and participate in any games on this platform. We ask all users to play within their means, set time and spending limits, and to seek help if gambling ever stops being fun. If you are a parent or guardian, please use available parental control tools to prevent underage access.
Tools & Features
Stay in Control with hi7's Safety Tools
Deposit Limits
Set daily, weekly, or monthly deposit caps to keep your spending predictable and within budget.
Time-Out Feature
Take a short break of 24 hours up to 6 weeks. Your account is paused — no bets, no deposits during the period.
Self-Exclusion
Permanently or temporarily exclude yourself from hi7 for 6 months, 1 year, or indefinitely with no re-entry option.
Loss Limits
Cap the maximum amount you can lose per day or per week so there are never any unwanted financial surprises.
Reality Check
Receive automatic session reminders at intervals you choose, showing how long you have been playing and how much you have spent.
24/7 Support
Our support team is available around the clock to help if you are struggling with your gambling habits. Reach out anytime.
How It Works
Understanding Your Protection Options
hi7 makes it simple for every player in Bangladesh to access and activate protective tools directly from their account settings. Here is a closer look at each option available to you.
Deposit Limits
Navigate to Account Settings and select Deposit Limits. Choose whether you want a daily, weekly, or monthly cap. You can lower your limit instantly, but increases take 24 hours to take effect — this cool-off period is intentional, giving you time to reconsider. Limits apply to all payment methods including bKash, Nagad, Rocket, and Upay.
Time-Out Feature
A time-out is a temporary voluntary break. You can request a time-out from 1 day up to 42 days. During the time-out, you cannot log in, place bets, or deposit funds. Any bonus balances are frozen for the duration. You can re-activate your account once the time-out period expires naturally.
Self-Exclusion
Self-exclusion is a permanent commitment for the chosen duration. Once you request it via Account Settings or by contacting support, you will be blocked from logging in, depositing, and wagering on hi7. Pending withdrawals will still be processed. If you are struggling with gambling addiction, we recommend the longest available exclusion period and professional support.
Loss Limits
Loss limits work as a hard cap on your net losses over a selected period. Once you reach your limit, hi7 will automatically stop accepting new bets or deposits from your account until the period resets. This tool is particularly useful for players who want to enjoy cricket betting, slots, and live casino games without the risk of overspending.
Know the Signs
Is Gambling Becoming a Problem?
Recognizing the early warning signs of problem gambling is the first step toward getting help. If any of the following describe your experience, please reach out to our support team or consider using our self-exclusion tools.
- Spending more money or time gambling than you originally intended
- Chasing losses by placing larger bets to try to recover what was lost
- Borrowing money or selling possessions to fund gambling activity
- Feeling anxious, irritable, or restless when not gambling
- Neglecting work, family, or personal responsibilities because of gambling
- Lying to others about how much you gamble or how much you have lost
Got Questions
Responsible Gaming FAQ
What is self-exclusion and how do I apply it?
Self-exclusion is a voluntary tool that prevents you from accessing your hi7 account for a chosen period — 6 months, 1 year, or indefinitely. To apply, contact our support team at [email protected] or visit Account Settings. Once active, the exclusion cannot be reversed before the selected period ends.
Can I set a loss limit on my hi7 account?
Yes. hi7 allows you to set daily and weekly loss limits so you never exceed a predetermined amount. You can set or adjust these limits in your Account Settings at any time. Reductions take effect immediately, while any increase request has a 24-hour delay to help you stay in control.
What should I do if I think my gambling is becoming a problem?
If you feel gambling is negatively affecting your life, finances, or relationships, we strongly encourage you to use our self-exclusion or time-out tools immediately. You can also contact our responsible gaming support team at [email protected] for confidential guidance. Additionally, speaking with a trusted family member or professional counselor can be very helpful.
Is my personal information kept confidential when I seek help?
Absolutely. Any communication you have with hi7's responsible gaming team is treated with the strictest confidentiality. Your data is protected under SSL encryption and our Privacy Policy. We will never share your responsible gaming requests with third parties.
Need Help? We Are Here for You
If you or someone you know is experiencing gambling-related difficulties, our responsible gaming support team is available 24/7. All conversations are strictly confidential. You can reach us at the email address below.
[email protected]Ready to Play Responsibly?
hi7 offers a safe, trusted environment for Bangladesh's players. Explore cricket betting, slots, and live casino games — all within your personal limits.
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