hi7 Privacy Policy

This Privacy Policy governs the collection, use, storage, and disclosure of personal information provided by users of the hi7 platform, accessible at https://hi7.lat. By accessing or using the hi7 website, you acknowledge that you have read, understood, and agree to be bound by the terms described in this document.

hi7 is an online sports betting and casino platform serving players in Bangladesh. We take the privacy and security of our users with the utmost seriousness. Our data practices are designed to give you control over your personal information while allowing us to deliver a safe, personalised, and high-quality gaming experience across cricket betting, live casino, slots, and all other products on our platform.

This policy applies to all individuals who register an account, browse our website, contact our support team, or otherwise interact with hi7 services. We encourage you to read this document carefully and contact us if you have any questions about how we handle your personal data.

We collect two categories of information: information you provide to us directly when you interact with our platform, and information we collect automatically as you use our services.

Information You Provide Directly

• Full name, date of birth, and residential address (required for identity verification and compliance with responsible gaming rules).
• Email address and mobile phone number used to create and manage your hi7 account.
• Financial information such as bKash wallet number, Nagad account, or bank details used for deposits and withdrawals.
• Any documentation submitted for KYC (Know Your Customer) verification, such as a National Identity Card (NID) or passport copy.

Information Collected Automatically

• IP address, browser type, device model, and operating system collected when you visit hi7.
• Pages viewed, links clicked, session duration, and betting or gaming activity logs used to improve service performance and security.
• Cookie data and similar tracking technologies as described in our Cookies section below.

The personal data we collect is used solely for specific, legitimate, and clearly defined purposes. We do not use your data for any purpose other than those listed below:

• Account registration, verification, and management — including KYC checks to meet responsible gaming obligations.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported banking channels.
• Delivering customer support, responding to queries, and resolving disputes related to your hi7 account or transactions.
• Personalising your gaming experience by surfacing relevant cricket, slots, or live casino offers based on your activity.
• Detecting, preventing, and investigating fraudulent activity, money laundering, or any other security threats to our platform.
• Sending you important account notifications, policy updates, and — where you have opted in — promotional communications about bonuses and events.

We rely on your consent, our contractual obligations to you, and our legitimate interest in operating a secure and compliant platform as the lawful bases for processing your personal data. You may withdraw consent for marketing communications at any time by contacting our support team.

hi7 does not sell, rent, or trade your personal information to any third party for marketing purposes. We share your data only in the limited circumstances described below:

Trusted Service Providers

• Payment processors and gateway partners (such as bKash, Nagad, and Rocket) who handle your financial transactions on our behalf, subject to their own privacy policies and security standards.
• Technology and infrastructure providers who assist us with hosting, platform security, fraud detection, and analytics — all bound by strict confidentiality agreements.
• Game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) where technically required for game session management and fairness auditing.

Legal and Regulatory Disclosure

We may disclose your personal information to law enforcement, regulatory bodies, or other authorities if we are legally required to do so, or if disclosure is necessary to protect the rights, property, or safety of hi7, our users, or the public. In such cases, we will disclose only the minimum information necessary to satisfy the legal requirement.

hi7 uses cookies and similar technologies to improve your experience on our platform. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our website. We use the following types of cookies:

• Essential cookies — strictly necessary for the platform to function, including session management, login authentication, and security checks.
• Performance cookies — collect anonymous usage data to help us understand which pages are most visited and how users navigate across hi7, enabling us to improve our service.
• Preference cookies — store your language, region, and display settings so you do not need to reconfigure them on each visit.

You can manage or disable cookies through your browser settings at any time. However, please note that disabling essential cookies may affect the functionality of the hi7 platform and prevent you from accessing certain features, including your account login.

hi7 employs a range of industry-standard technical and organisational security measures to protect your personal information from unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, secure storage with access controls and role-based permissions, regular vulnerability assessments and penetration testing, and strict internal policies governing who can access user data and under what circumstances.

Our payment processing partners — including bKash, Nagad, and Rocket — operate their own robust security environments. hi7 does not store your full payment credentials on our servers; transaction data is handled end-to-end by the respective payment service provider. We strongly encourage you to use a strong, unique password for your hi7 account and to enable any two-step verification features available to you.

As a user of hi7, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team using the email address provided at the end of this policy:

• Right of access — you may request a copy of all personal data we hold about you at any time.
• Right to rectification — if any information we hold about you is inaccurate or incomplete, you may request that we correct it.
• Right to erasure — in certain circumstances you may request deletion of your personal data, subject to our legal and regulatory retention obligations.
• Right to restriction — you may ask us to restrict the processing of your data while a dispute or investigation is ongoing.
• Right to object — you may object to your data being used for direct marketing or profiling at any time, and we will honour that request promptly.

We will respond to all verified data rights requests within 30 days of receipt. In complex cases, we may require an additional 30 days, in which case we will notify you of the extension within the initial 30-day window.

hi7 retains your personal data for as long as your account remains active and for a reasonable period thereafter, or for as long as is necessary to fulfil the purposes described in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements.

When your data is no longer required for any of the above purposes, we will securely delete or anonymise it in a manner that prevents reconstruction. Certain categories of transactional and compliance data may be retained for longer periods where mandated by applicable regulations.

hi7 integrates with trusted third-party payment service providers to facilitate deposits and withdrawals for our Bangladeshi users. These providers include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported banking partners. When you initiate a financial transaction on hi7, you may be redirected to or interact with a payment provider's own interface.

Each payment provider operates under its own privacy policy and data handling practices, which are independent of hi7's policy. We strongly encourage you to review the privacy notices of any payment service you use. hi7 is not responsible for the data practices of these independent providers once you are redirected to their environment.

hi7 is strictly an adult-only platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect, store, or process personal data from individuals under the age of 21. If we become aware that a user has registered or provided data while under the age of 21, we will immediately suspend the account and delete all associated data.

hi7 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this policy, we will notify registered users via email or by displaying a prominent notice on our platform prior to the changes taking effect.

The most current version of this Privacy Policy will always be accessible at https://hi7.lat/privacy-policy. The date of the most recent revision will be noted at the top of the document. Your continued use of hi7 following the posting of any changes constitutes your acceptance of the revised policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way hi7 handles your personal data, our dedicated support team is available to assist you. We aim to respond to all privacy-related enquiries within 5 working days.

You can reach us by email at: [email protected]